Hiring the right folks

Posted in TOOBs by Harsha on July 19, 2006

Adam’s post was a good take on Godin’s experience with the receptionist.

But being pleasant at dinner with the boss may not translate as being pleasant with your users. So knowing who the end-user for your business is, becomes vital.

I want stick with the receptionist example: if people who come in through the door are mechanics, electricians and other similar working folks then you need a quick-talking and technically sound individual (won’t matter if he/she is "courteous"). If users are women or young adults then you need a person with a little maturity, an outgoing personality and a soft voice.

Have you seen college kids shopping in a store get frustrated with the college kid behind the counter??

Disclaimer: PLEASE! I don’t discriminate. Everyone has a place; you just need to insure you don’t put a square peg in a round hole.


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