The Hilton Garden Inn Review
As we drove through “tough” neighborhoods in Norfolk to get to VIRGINIA BEACH, VA, we suddenly felt the change in the air. There was a remarkable switch from fairly average buildings and businesses, to sudden high-quality buildings and well laid out streets. That is where The Hilton Garden Inn is located.
This was by far, the worst place we stayed. The bed, linen and bathroom were just fine and we were there for just a night, but the hotel service was lousy. Our room was a steamy 75 degrees all evening and night because the A/C had conked off. We got a new room and complimentary breakfast, which was a nice touch, though I’d have preferred a room discount. The food was really great including the dinner that we had ordered from The Great American Grill (their restaurant). The breakfast was excellent as well, and I have the best things to say about their omelets and grits.
Parking is not clear at all. The best part was they did not have a valet. You could either park at one of the very few reserved guest parking spots at a nearby parking lot of a bank or use your ESP to figure out that the 5th floor at a nearby parking garage is free for Hilton guests. After a 7 hour drive from Charleston, SC, I wanted someone to lug around our stuff because we were tired. No luck, we were on our own.
The front desk person was just plain ok when we checked in. But it got more interesting at night when we complained about the A/C. My first call to him about the problem yielded no results. He probably felt that if he did not send the engineering guy up 15 minutes later, that we would just accept our rotten fate and sleep in the sauna like room. My wife as livid again and wanted me to “teach him a lesson”. Well, I just called him again and a very sweet guy who spoke little English came to help. He tapped the unit, opened it and did some screwing around then left with a promise to come back in 10. We called in 5 because the heat still stayed on. That is when Romeo, the front desk guy offered to change rooms, but oh, I had to trudge downstairs in my pajamas to pick up the new room key. And the same engineer was our bellboy now. Stop laughing now ..
The million dollar question: Would I stay there again?