Another Hilton Review
This is a great post by the incomparable Richard Quest. He has a Hilton review that seems to agree with my crash course in hospitality this past week on the road trip. That would be the subjectiveness of the service offerings across their hotels. If you visit McDonald’s around the world, then you will understand what ubiquity means. In Hilton’s case, when I stayed at the Hilton Garden Inn in Virgina Beach, VA, they had coffee-to-go in the lobby. So you see, they don’t seem to have standards when it comes to amenities in their hotels.
It is mind-boggling for me to think about the various moving parts in a hotel and it’s hotel room. To even think about the planning it takes from thinking about things that can be kept in a room for the user’s convenience to keeping the room clean, is head spinning! Maybe they need to hire a franchising expert to figure what is the best way to solve this problem, that is obviously global for Hilton.